Customer service training module.

This is a face-to-face module that is designed to cover key concepts, techniques & strategies in this important area.

To register you or your team, please email Alex McPhie.

Customer Service & Dealing with Difficult customers 

Win-Win Negotiation skills training module

Click on the icon to the left to take you to the MindTools website.

On this website you will find a series of articles, videos & quizzes that will help to develop your knowledge & skills in this area.

The art of Negotiation

Time management training module

Click on the icon to the left to take you to the MindTools website.

On this website you will find a series of articles, videos & quizzes that will help to develop your knowledge & skills in this area.

Time Management

First office job, or are you new to Outlook

Download this simple guide to help you in your day-to-day tasks, offer handy hints, and help organise your day, week & month.

Outlook, emails & meetings guide 

Setting up your workstation

Watch this quick video, and download the handout to help set up your workstation ergonomically. 

Ergonomics

Using the Cisco Jabber phone system

Download this simple guide to help you use the 'soft' phone system.  

Phone System

Are you new to the business, or newly promoted to a leadership position within UHG ?... 

Then this is for YOU!

New Leader Fundamentals